Due to the intimate nature of our products, all sales are considered final once a product has been opened. Unopened, unused items in original packaging may be returned within 30 days. We stand behind every product we sell.
We accept returns on items that are:
We are unable to accept returns on:
Email support@mybeauty.love with your order number and reason for return. We'll respond within 24 hours.
We'll provide a return authorization and shipping instructions. Do not send items without prior authorization.
Once we receive and inspect the item, your refund will be processed within 5–7 business days to the original payment method.
If your item arrives defective, damaged, or incorrect, we will resolve this at no cost to you. Contact us within 7 days of delivery with photos of the issue. We will offer a replacement, exchange, or full refund — your choice.
Approved refunds are returned to the original payment method:
Original shipping fees are non-refundable unless the return is due to our error.
We don't process direct exchanges. To receive a different item, return the eligible product for a refund and place a new order. This ensures the fastest resolution for you.
Return packages are processed by our fulfillment team with the same discretion as your original order. Your returned items are handled confidentially and securely.
Return inquiries: support@mybeauty.love — we're here to help.